Shipping & Returns

Shipping Information

At ULLAA Clothing Shop, we strive to provide a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping and returns policies.

Order Processing Time

Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped according to the shipping method you selected during checkout.

Shipping Methods

  • Standard Shipping: We use DHL or FedEx for standard shipping. The delivery time is 10-15 business days after shipment. The shipping fee is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. The delivery time is 15-25 business days after shipment.

Shipping Regions

We ship globally, excluding certain remote areas in Asia. Please check our website for more details on shipping restrictions.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. You must initiate the return or exchange within 15 days of receiving your order.

Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned or exchanged. These include:

  • Sportswear (e.g., activewear, gym clothes)

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template provided below to ensure we have all the necessary information.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the item.
  3. Ship the Item: Pack the item securely in its original packaging and include the RMA number. Ship the item to the address provided in the instructions.
  4. Wait for Confirmation: Once we receive and inspect the item, we will process your return or exchange and notify you via email.

Refund Process

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item once we receive the returned item. Shipping costs for the new item will be covered by ULLAA Clothing Shop.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #12345

Body:
Dear ULLAA Clothing Shop,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: #12345
Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
Preferred Action: [Refund/Exchange for Size/Color]

Please provide the necessary instructions to proceed.

Thank you,
[Your Full Name]

Contact Us

If you have any questions or need further assistance, please contact us at:

Thank you for shopping with ULLAA Clothing Shop. We appreciate your business and are here to ensure you have a positive shopping experience.